Frequently Asked Questions

Sales

Are you looking for new distributors / wholesalers?
We are always looking for new distribution partners, especially in countries where we currently do not have any representation.

Do you sell direct to the public?
Unfortunately we don't sell direct to the public. We have a minimum order of three tonnes and only despatch in pallet quantities. For smaller amounts please contact our distributors on our 'where to buy' page.

Do you have a webshop?
We do not have an on-line webshop, but there are numerous online suppliers/retailers out there. Please visit our 'where to buy page for a list of suppliers.

Do you have a factory shop?
There’s no factory shop at St Cuthberts Mill.

Do you sell ‘seconds’?
We recycle as much as we can by re-pulping 'broke' paper, due to this we don’t have any 'seconds' for sale.

Complaints

The paper I've purchased has a problem, who do I contact?
We aim to provide high quality papers with exceptional performance. If you do experience any issues, we are happy to help! Please contact our Quality Control Department via phone or email.

Mill Tours

Can I visit the mill?
Unfortunately, we are not open for public tours due to health and safety regulations.